old return policy
**** NO RETURNS ON ITEMS THAT ARE PURCHASED ON SALE ****
We understand that placing orders online can be difficult because you can't try on the items or touch them and because of that we try to be return-friendly. Please understand the following return guidelines:
- Purchases from Ivy & Saige can be returned within 14 days of shipping for STORE CREDIT ONLY. Include your packing slip with your order and include your reason for return.
- We will allow extended returns for items purchased during the Christmas Holiday only. Everything must be returned by December 31st the same year of purchase.
- Returned items must be unworn (no makeup or deodorant stains) and not washed. Items returned by Ivy & Saige that appear worn, washed or damaged with not be refunded.
- You are responsible for paying for return shipping costs. Original shipping costs are non-refundable.
- Upon return acceptance you will receive an email with a gift card code for store credit. The store credit must be used within 3 months of date of processing.
- Exchanges - We do not offer exchanges on any items. Returned items for the wrong size will be processed for Store Credit only. Due to our limited quantities of products we recommend purchasing the correct size and shipping back the returned product so that you do not miss out on the item. Credit will be issued once return is received and will have to be for future purchases.
- Returning Sale Items - All items purchased on sale or with a discount code are FINAL sale and these items are NOT RETURNABLE. We will not issue refunds or store credits for these items. If you ship them back you will have to pay an additional shipping charge for us to ship them back to you.
- We are not responsible for orders being shipped to the wrong address. If you notice that you entered the wrong information at checkout please email email@example.com immediately with your correct address information. If items are returned to Ivy & Saige by the postal service, you will be responsible for paying additional shipping fees to have the package shipped to the correct address.
Return your items to:
Ivy & Saige
PO Box 646
Lambertville, MI 48144