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FAQs

What size should I order?

Our sizes are standard and comparable to most stores you would find at your local shopping mall. You can also find our size chart here.

 

When are you getting a particular item in stock?

We will do our best to restock items that are sold out as long as our suppliers are able to fulfill the order.  All items we have on our website are available to ship immediately. We are not accepting pre-orders at this time. 

 

When will I receive my order?

Orders placed Monday - Friday before 3PM EST (except for holidays) will be processed and shipped within 48 hours. Orders placed on weekends will be processed within 48 hours on the next business day. Delivery estimate dependent on method of shipping chosen at time of purchase. 

 

Can I place my order over the phone?

If you are having difficulty placing an order please email sales@ivyandsaige.com your contact information and someone will get back with you to assist you in placing your order.  We can contact you via email or phone whichever you prefer.

 

How often do you post new products?

At this time we are planning on posting new items at the start of each season, however you never know when we might add something new. The best way to keep up with us is to follow our Instagram page for store and product updates and also sign up for our mailing list down below.

 

Why don't you ship internationally?

We hope to ship internationally in 2019.  Stay tuned for further updates.  We will announce on our Instagram page when this change is made. 

 

 

 

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